Return Policy

RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) shipping days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Return shipping label fee will be borne by the customer.

RETURN PROCESS

Easy Return:                                                                                  

Copy the https://shopify.com/56190894170/account link to the internet browser you use and log-in with the e-mail address you used when purchasing.

You can view all your orders on this page and you can open a return request on your orders.

Your return request will be reviewed within 1 business day and the shipping label you will need while sending your return will be sent to you in pdf format via your e-mail. The return shipping label fee  will be deducted from the total amount to be refunded. (£4.95 Standard Delivery (Tracked) by Royal Mail for the UK orders, for rest please contact with us.)

Alse Studio address will be written on the label we will send and you will safely pack the original packaging of the product. Afterwards, it will be enough for you to stick the label we sent you on the packaging and send it to us. If you have any problems, you can reach us from our contact information below or via the live chat on our site

Also:

You can start the return process by contacting us through the contact information below and sending item back to our below address.

Attn: Returns - Alse Limited - Unit 313

1 Filament Walk, Unit 313, London, SW18 4GQ, United Kingdom

hello@alsestudio.com

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For any defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. We will be ready to cover return shipping label charges.

Please return item(s) within 14 days of delivery date. We do not accept items that are without original tags, warning label that have been worn, washed, altered with any perfume and or/deodorant. We reserve the right to refuse a refund for items returned that are not in resaleable condition. Please ensure that all goods are packed neatly when returning so as not to damage the product. 

QUESTIONS

If you have any further questions regarding our return policy, please contact us at:

hello@alsestudio.com